Delivery Information & Returns
Our shipping rates are as follows:
All orders are shipped within 3 working days within Australia. If you have not received an order within 10 days within Australia, please notify us by email at firstname.lastname@example.org
Gorgeous Butterfly can only ship to a limited number of countries, as listed on our Shipping page. Gorgeous Butterfly is not responsible for customs charges and restrictions that vary from country to country and result from the importation or certain products. The purchaser remains responsible for all charges and fees incurred.
Overseas orders are subject to location and shipments will vary accordingly.
Refund and Returns
Your satisfaction is our first priority at Gorgeous Butterfly. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Overseas returns are subject to location and will vary accordingly.
To return an item, please send it to:
Kew East Parcel Locker,
Parcel Locker 10122 17591,
1399 Burke Rd, Kew East,
VIC 3102, Australia
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
- Overseas returns policy will differ accordingly